Frequently Asked Questions (FAQ)
What is Caroline Burnette?
Caroline Burnette is a women's clothing brand built around refined everyday essentials. Our collections are thoughtfully designed with longevity in mind — focusing on effortless comfort, lasting quality, and timeless style over fleeting trends. Each piece is created to move seamlessly with real life.
Do you offer complimentary shipping?
Yes. All orders ship free, with no minimum spend required. The price you see at checkout is the final price — no hidden fees.
When will my order ship?
Orders are usually processed within 1–2 business days.
Standard delivery typically takes 3–10 business days, depending on location. Most customers receive their orders within 4–12 business days total. Tracking details are sent as soon as your order ships.
Where do you ship?
At the moment, Caroline Burnette ships within the United Kingdom only. This allows us to maintain consistent delivery times and service quality. Any future expansion will be clearly announced.
What is your return policy?
If something doesn't feel right, you may request a return within 30 days of delivery. Simply contact us at hello@carolineburnette.com, and we'll guide you through the next steps.
How long do refunds take to process?
Approved refunds are typically issued within 7 business days. Please note that your bank or payment provider may take additional time to post the funds to your account.
Do you offer exchanges?
Yes. If you'd like to exchange an item, reach out to us at hello@carolineburnette.com, and we'll help you find the best available option.
What payment methods are accepted?
We accept the following payment options:
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- Shop Pay
- Visa
All transactions are protected with SSL encryption for your security.
Is my personal information safe?
Absolutely. Caroline Burnette does not store sensitive payment information, and all purchases are processed through secure, encrypted systems designed to protect your data.
What if my order hasn't arrived yet?
Please start by checking the tracking link included in your shipping confirmation email. If your order hasn't arrived after the expected delivery window, contact us at hello@carolineburnette.com, and we'll investigate promptly.
What should I do if my item arrives damaged?
We're sorry if your order arrives in less-than-perfect condition. Please email hello@carolineburnette.com with a short description and photos if possible. We'll arrange a replacement or issue a full refund — whichever you prefer.
Can I update or cancel my order?
If your order hasn't shipped yet, we may be able to make changes or cancel it. Contact us as soon as possible after placing your order, and we'll do our best to help.
Still have questions?
We're always here to help. Reach out to us at hello@carolineburnette.com, and our team will be happy to assist.